These terms and conditions ("Terms") govern your access to and use of the Nkokheli Couriers website, mobile application and delivery-booking platform (together, the "Platform"), operated by Nkokheli Couriers (Pty) Ltd, a company registered in South Africa ("Nkokheli", "we", "us").
By creating an account, placing a delivery request, or otherwise using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.
Separate terms apply to individuals applying to drive or deliver on the Platform — see our Driver-Partner Agreement. Where anything in that agreement conflicts with these Terms in respect of driver-partners specifically, the Driver-Partner Agreement takes precedence.
Nkokheli operates a technology platform that matches Customers who need something delivered with independent driver-partners able to fulfil that delivery. Driver-partners are not employees of Nkokheli — they are independent contractors who choose when and whether to accept jobs, as set out in the Driver-Partner Agreement.
Where a delivery is fulfilled using a vehicle rented from Nkokheli's own fleet, Nkokheli additionally acts as the lessor of that vehicle to the driver-partner, but this does not change the nature of the relationship between Nkokheli and the Customer for that delivery: Nkokheli remains a platform matching Customer and driver-partner.
You must be at least 18 years old and able to form a legally binding contract under South African law to use the Platform. You are responsible for keeping your account credentials confidential and for all activity under your account.
Business accounts may be set up with additional users, agreed volume commitments, and negotiated pricing under a separate written agreement, which forms part of these Terms for that Customer.
Delivery pricing is calculated based on factors including distance, item size or weight, area, and demand at the time of booking, and is shown to you before you confirm a booking. Business account pricing may instead follow an agreed rate card.
Bike rental for driver-partners is currently R600 per week; fleet rental rates for e-hailing-ready vehicles are quoted on application, as they depend on vehicle type and term. These rates apply to driver-partners under the Driver-Partner Agreement, not to delivery Customers.
Payment for one-off deliveries is due at the time of booking unless otherwise agreed. Business accounts may be invoiced on payment terms agreed in writing, typically monthly in arrears.
We may use third-party payment processors to collect payments. You agree to their applicable terms when you use them. We do not store full card details on our own servers.
You may cancel a delivery request before a driver-partner has been matched at no charge. Once a driver-partner has accepted the job, a cancellation fee may apply to cover the driver-partner's time and travel, calculated proportionally to how far the job had progressed.
Refunds for failed or significantly delayed deliveries that are Nkokheli's or the driver-partner's fault will be assessed case by case and, where appropriate, issued to the original payment method or as platform credit.
You may not use the Platform to send: illegal goods or substances; weapons, ammunition or explosives; live animals; hazardous, flammable or radioactive materials; cash or bearer instruments; or any item whose transport would breach South African law. Nkokheli and driver-partners may refuse or cancel any delivery reasonably suspected to contain a prohibited item, and reserve the right to report suspected illegal items to the relevant authorities.
Estimated delivery times shown on the Platform are estimates, not guarantees, and can be affected by traffic, weather, load-shedding, incorrect address information, and other factors outside our control.
Nkokheli will make reasonable efforts to ensure items are handled with care, but you acknowledge that driver-partners are independent contractors and Nkokheli's ability to control the physical handling of any specific item is limited. Where loss or damage occurs due to a driver-partner's negligence, Nkokheli will assist in facilitating a claim against the responsible driver-partner, and may, at its discretion, offer a goodwill remedy, but does not guarantee to indemnify Customers for the full value of lost or damaged goods except where required by law.
High-value items should be insured independently by the sender. Nkokheli's aggregate liability for any single delivery, to the extent permitted by law, is limited to the delivery fee paid for that delivery, save for liability that cannot lawfully be excluded or limited (such as liability for gross negligence, fraud, or death or personal injury caused by Nkokheli).
Driver-partners fulfilling deliveries on the Platform are independent contractors, not employees or agents of Nkokheli. Nkokheli takes reasonable steps to screen driver-partners (identity, licence, and where legally required, PrDP verification) but does not guarantee the conduct of any individual driver-partner. Full terms governing the driver-partner relationship, including vehicle and bike rental, are set out in the Driver-Partner Agreement.
Where you rent a bike or e-hailing-ready vehicle from Nkokheli in order to operate as a driver-partner (including for third-party platforms such as Uber or Bolt), that rental is governed by the Driver-Partner Agreement and any separate rental schedule you sign, not by these Terms.
To the maximum extent permitted by law, Nkokheli, its directors and employees will not be liable for indirect, incidental, or consequential loss arising from your use of the Platform, including loss of profit or business interruption. Nothing in these Terms limits any right you have under the Consumer Protection Act 68 of 2008 that cannot lawfully be excluded.
You agree to indemnify Nkokheli against claims arising from your breach of these Terms, your misuse of the Platform, or items you send that are prohibited or misdescribed.
We process personal information (including delivery addresses, contact details, and location data) in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). We collect only what is needed to operate the Platform, and take reasonable technical and organisational measures to protect it. A full privacy notice is available on request.
The Nkokheli name, logo, and all content and software making up the Platform are owned by or licensed to Nkokheli and may not be copied, reproduced, or used without our written consent.
We may suspend or terminate your account if you breach these Terms, misuse the Platform, engage in fraudulent activity, or where required by law. You may close your account at any time by contacting us; outstanding invoices remain payable.
If you have a complaint, please contact us first using the details below so we can try to resolve it directly. Unresolved disputes may be referred to mediation before either party pursues formal legal action, and nothing here limits your right to approach the National Consumer Commission or a court of competent jurisdiction.
We may update these Terms from time to time. Material changes will be notified via the Platform or by email where practical. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of South Africa, and the courts of South Africa have jurisdiction over any dispute arising from them.
Questions about these Terms can be sent via our contact page.
This document is a working draft prepared for Nkokheli Couriers and has not yet been reviewed by a South African attorney. Please have it reviewed before publishing it live or relying on it commercially — particularly the liability, cancellation, and consumer-protection clauses.